We also value your feedback and suggestions — they help us continually improve the Corporate Life Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Prudential Regulation Authority (APRA) has announced significant reforms to the capital treatment of longevity products, including annuities, aimed at bolstering the sustainability and affordability of retirement income products. These changes are set to take effect from 1 July 2026. - read more
Recent findings from the Life Insurance Code Compliance Committee (Life CCC) have revealed a significant increase in delays related to income protection and Total and Permanent Disability (TPD) claims processing. Violations of the industry's standards on timely income protection payments have surged by 67% in the 2024-25 period, raising concerns about the efficiency and reliability of insurers in supporting claimants during critical times. - read more
In response to escalating claims costs and sustainability concerns, Australian insurers have unveiled innovative Total and Permanent Disability (TPD) insurance products designed to enhance affordability and long-term viability. These developments were highlighted during the recent Entireti Risk Summit Roadshow events, where industry leaders discussed new product designs aimed at addressing these pressing issues. - read more
EML has released a new white paper titled 'The Complexity Premium,' offering insights into the future of income protection claims within the superannuation industry. The report projects a 19% increase in such claims over the next decade, primarily due to tightening eligibility criteria for psychological injuries in the Victorian workers' compensation scheme. - read more
Corporate life insurance is a policy taken out by a business to cover the lives of its employees. It serves multiple purposes, including providing a financial safety net for both the company and the employee's family in the unfortunate event of a death. Unlike personal life insurance, this type of policy is owned by the business, and its benefits can be designated to protect a company’s financial interests or support the employee's beneficiaries. - read more
For many business owners, insurance may seem like a complex and daunting topic. However, understanding the basics of business insurance is crucial in safeguarding your enterprise against unforeseen risks. Business insurance serves as a safety net, providing coverage for various potential incidents that could impact your company's financial health and stability. - read more
Corporate insurance might not be the first thing on your mind when running a business, yet it plays a crucial role in safeguarding your enterprise. Whether you're a small local shop or a bustling company, having the right insurance ensures that your business can withstand the unexpected. - read more
As a business owner in Australia, protecting your venture against unforeseen events is crucial. Business insurance plays a vital role in safeguarding your company's financial stability and longevity. Group life insurance, a specific type of business insurance, is designed to cover multiple employees under a single policy. - read more
Knowledgebase
Insurance Deductible: That part of an insurance claim that must be paid by an insured person before the the balance is paid by the insurer.
