We also value your feedback and suggestions — they help us continually improve the Corporate Life Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The latest dispute reporting from the Australian Financial Complaints Authority has again put claims handling under the microscope, with life insurance complaints continuing to highlight familiar pressure points: delays, unclear communication, disputed policy definitions and frustration when claimants do not understand what evidence is required. For corporate life insurance buyers, this is more than an insurer service issue. It is a governance, workforce wellbeing and reputation issue. - read more
The latest life insurance performance trends reported across the Australian market suggest a sector that is more stable than it was during the height of recent claims volatility, but still highly disciplined on pricing, product design and risk selection. For employers, CFOs and company directors, that matters because the cost and availability of corporate life insurance are shaped by the same claims experience, capital settings and sustainability pressures affecting insurers nationally. - read more
The Federal Government’s move to legislate a ban on the adverse use of genetic test results in life insurance underwriting is a significant development for Australians who have avoided health screening because of concerns about future insurability. For employers, directors and business owners, it also raises an important planning question: how should workplace and business-owned cover evolve when underwriting rules change? - read more
The Council of Australian Life Insurers has renewed its call for Australians to receive simpler guidance about the life insurance they hold through superannuation, sharpening attention on a long-running problem for employers: many workers have cover, but do not clearly understand what it does, when it applies, or whether it remains suitable as their circumstances change. - read more
Corporate life insurance is a policy taken out by a business to cover the lives of its employees. It serves multiple purposes, including providing a financial safety net for both the company and the employee's family in the unfortunate event of a death. Unlike personal life insurance, this type of policy is owned by the business, and its benefits can be designated to protect a company’s financial interests or support the employee's beneficiaries. - read more
As a business owner in Australia, protecting your venture against unforeseen events is crucial. Business insurance plays a vital role in safeguarding your company's financial stability and longevity. Group life insurance, a specific type of business insurance, is designed to cover multiple employees under a single policy. - read more
For many business owners, insurance may seem like a complex and daunting topic. However, understanding the basics of business insurance is crucial in safeguarding your enterprise against unforeseen risks. Business insurance serves as a safety net, providing coverage for various potential incidents that could impact your company's financial health and stability. - read more
Corporate insurance might not be the first thing on your mind when running a business, yet it plays a crucial role in safeguarding your enterprise. Whether you're a small local shop or a bustling company, having the right insurance ensures that your business can withstand the unexpected. - read more
Knowledgebase
Income Insurance: Insures your income in the event of you being unable to work due to sickness or accident.
